f66 Privacy Policy

1 Introduction

f66 ("we", "us", "our") operates the online gaming platform accessible at f66.cam (the "Platform"). We are committed to protecting the privacy and personal data of all individuals who use our services, including registered players, visitors, and prospective players browsing the Platform.

This Privacy Policy sets out the legal basis on which we collect and process personal data, the categories of data we collect, the purposes for which it is used, the parties with whom it may be shared, and the rights available to you as a data subject. This policy applies to all personal data collected through the f66 website, mobile interfaces, customer support channels, and any other touchpoints through which you interact with the f66 brand.

This Privacy Policy should be read together with the f66 Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a data-related matter, this Privacy Policy shall prevail.

2 Personal Data We Collect

f66 collects the following categories of personal data, depending on how you interact with the Platform:

2.1 Identity & Contact Data

• Full legal name as it appears on your government-issued identification document.
• Date of birth (collected to verify that you meet the 18+ age requirement).
• Residential address, including city, district, and postal code.
• Email address and mobile phone number registered to your f66 account.
• National ID card number, passport number, or driving licence number (collected during KYC verification).

2.2 Financial Data

• Payment method details, including mobile financial service account numbers (bKash, Nagad, Rocket, Upay) and masked card details (Visa, Mastercard). Full card numbers are never stored by f66; card processing is handled by certified payment service providers.
• Deposit and withdrawal transaction history, including amounts, timestamps, and payment method used.
• Account balance history and bonus fund movements.

2.3 Gaming & Behavioural Data

• Game history, including game titles, bet amounts, results, and session durations.
• Sports betting selections, odds accepted, and market outcomes.
• Platform navigation patterns, page visit frequency, and feature interaction data.
• Responsible gaming tool usage, including deposit limits set, session reminders activated, and self-exclusion requests submitted.

2.4 Technical & Device Data

• IP address and approximate geographic location derived from it.
• Device type, operating system, browser type and version.
• Unique device identifiers and session tokens.
• Login timestamps and session activity logs.

2.5 Communications Data

• Records of communications between you and the f66 support team via email, live chat, or any other support channel.
• Feedback, complaints, and dispute correspondence submitted to f66.
• Marketing preference data, including records of your consent or opt-out decisions.

3 How We Collect Your Data

f66 collects personal data through the following means:

• Direct Collection: Data you provide voluntarily when registering an account, completing KYC verification, making a deposit or withdrawal, contacting support, or completing any form on the Platform.
• Automated Collection: Data collected automatically as you browse and interact with the Platform, including via cookies, web beacons, log files, and analytics tools. See Section 7 for full details on our cookie practices.
• Third-Party Sources: Data received from identity verification providers, payment processors, and fraud prevention services where such data is necessary to verify your identity or assess the risk of a transaction.
• Public Sources: In limited circumstances where required for compliance purposes, f66 may cross-reference data against publicly available records such as sanctions lists and politically exposed persons (PEP) registries.

4 Legal Basis for Processing

f66 processes personal data on the following legal bases:

5 How We Use Your Personal Data

f66 uses the personal data we collect for the following purposes:

• To create, verify, and manage your f66 player account.
• To process deposit and withdrawal transactions through your selected payment method (bKash, Nagad, Rocket, Upay, Visa, Mastercard).
• To verify your age and identity as part of the KYC process, ensuring compliance with the 18+ age restriction and anti-fraud requirements.
• To detect, investigate, and prevent fraudulent activity, account abuse, bonus misuse, money laundering, and other prohibited conduct as defined in the Terms & Conditions.
• To monitor your gaming activity in support of responsible gaming objectives, including identifying patterns that may indicate problem gambling and proactively reaching out where warranted.
• To provide customer support, respond to enquiries, and resolve disputes.
• To send transactional communications, including deposit confirmations, withdrawal status updates, and security alerts. These communications are essential to the service and are not subject to marketing opt-out.
• To send promotional communications and offers, where you have provided explicit consent to receive marketing from f66.
• To improve the Platform through analysis of aggregated, anonymised usage data and gaming behaviour trends.
• To comply with applicable legal obligations, including responding to lawful requests from regulatory or law enforcement authorities.

f66 does not use personal data for automated decision-making that produces significant legal or similarly significant effects on players, except where such processing is necessary for fraud prevention or legal compliance, in which case you retain the right to request human review of any such decision.

6 Data Sharing & Disclosure

f66 does not sell, rent, or commercially transfer your personal data to third parties. We may share personal data with the following categories of recipients only to the extent necessary for the stated purpose:

• Payment Processors: bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing partners require certain personal and transactional data to authenticate and complete payment transactions.
• Identity Verification Providers: Third-party KYC and age verification services that assist f66 in confirming the identity and eligibility of players. These providers are contractually bound to process data only for verification purposes.
• Game Providers: Game studios including Pragmatic Play, Evolution Gaming, Ezugi, NetEnt, Microgaming, Spribe, and SA Gaming receive session and bet data required to operate game rounds and resolve disputes. These providers do not receive unnecessary personal identity data beyond what is needed for game delivery.
• IT Infrastructure & Security Providers: Cloud hosting, content delivery, and cybersecurity service providers that support the technical operation of the f66 Platform. These providers are engaged under strict data processing agreements.
• Legal & Regulatory Authorities: f66 will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law or in connection with the investigation of prohibited conduct on the Platform.
• Professional Advisers: Legal counsel, auditors, and compliance consultants engaged by f66 may access personal data to the minimum extent necessary in the course of their professional engagement, subject to professional confidentiality obligations.

7 Cookies & Tracking Technologies

f66 uses cookies and similar tracking technologies to operate and improve the Platform. A cookie is a small text file stored on your device by your web browser. The following categories of cookies are used on the f66 Platform:

You may manage optional cookies through your browser settings. Please note that disabling functional cookies may impair certain features of the Platform. f66 does not use third-party advertising or retargeting cookies.

8 Data Retention

f66 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to any longer retention periods required by applicable law. The general retention periods applied by f66 are as follows:

• Account Data: Retained for the duration of the account's active period plus a minimum of five (5) years following account closure, to meet anti-money-laundering record-keeping requirements.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC Documents: Retained for the duration of the account's active period plus five (5) years following closure.
• Customer Support Communications: Retained for three (3) years from the date of the most recent communication in a given thread.
• Gaming Logs: Retained for a minimum of three (3) years for dispute resolution purposes.
• Marketing Consent Records: Retained for the duration of the consent period plus three (3) years.

Once a retention period expires, personal data is securely and irreversibly deleted or anonymised so that it can no longer be associated with any identifiable individual. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes.

9 Data Security

f66 implements a comprehensive set of technical and organisational security measures to protect personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS Encryption: All data transmitted between players' devices and f66's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols.
• Data Encryption at Rest: Sensitive personal data stored in f66's databases, including KYC documents and payment method details, is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. Internal staff access is governed by role-based access control policies and requires multi-factor authentication.
• Penetration Testing: f66's platform infrastructure undergoes regular security assessments and penetration testing to identify and remediate vulnerabilities.
• Incident Response: f66 maintains a documented data breach response procedure. In the event of a security incident that poses a risk to players' personal data, affected individuals will be notified promptly.

While f66 takes all reasonable precautions to protect your personal data, no system connected to the internet can guarantee absolute security. You are responsible for maintaining the security of your account credentials and for notifying f66 immediately if you suspect unauthorised access to your account.

10 Your Data Rights

As a player on the f66 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected]. We will respond to all legitimate requests within 30 days of receipt.

• Right of Access: You have the right to request a copy of all personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal data held by f66. Some data corrections may require re-submission of KYC documents.
• Right to Erasure: You have the right to request deletion of your personal data in circumstances where it is no longer necessary for the purposes it was collected, or where you have withdrawn consent and no other legal basis for processing applies. This right is subject to overriding legal retention obligations.
• Right to Restriction: You have the right to request that f66 restrict the processing of your personal data in certain circumstances, including while a rectification or objection request is being assessed.
• Right to Data Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• Right to Object: You have the right to object to processing based on legitimate interest grounds, including profiling for responsible gaming monitoring. f66 will assess such objections against its legal obligations and player welfare responsibilities.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing prior to withdrawal.
• Right to Human Review: Where f66 makes an automated decision that significantly affects you, you have the right to request a human review of that decision.

11 Children's Privacy

f66 employs age verification checks at the point of account registration and prior to the processing of any withdrawal. Where f66 discovers or has reasonable grounds to believe that personal data has been collected from an individual under the age of 18, we will immediately suspend the associated account, delete the personal data without undue delay, and reverse any transactions associated with the account to the extent possible.

If you are a parent or legal guardian and believe that your child has registered an account on f66, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as a matter of priority.

12 Third-Party Links

The f66 Platform may contain references to third-party services such as payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) and game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, SA Gaming). While these partners operate in connection with the f66 Platform, they maintain their own independent privacy policies.

f66 is not responsible for the privacy practices of third-party providers. We encourage you to review the privacy policies of any third-party service with which you interact in the course of using the f66 Platform, particularly your chosen payment provider, as they operate their own independent data controllers for the portion of data they process.

13 Updates to This Privacy Policy

f66 reserves the right to update, amend, or replace this Privacy Policy at any time. When material changes are made, f66 will take reasonable steps to notify registered players, which may include an in-platform notification, an email to your registered address, or a prominent notice on the Platform homepage. The effective date displayed at the top of this document will be updated to reflect the date of any revision.

Your continued use of the f66 Platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. If you disagree with any change to this policy, you should cease use of the Platform and contact support to arrange account closure and withdrawal of any remaining balance.

We encourage you to review this Privacy Policy periodically to stay informed of how f66 is protecting your personal data. The version history of this document is maintained internally and may be provided upon request.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by f66, please contact our dedicated support team using the details below. We are committed to resolving all privacy-related enquiries promptly and transparently.

When submitting a data rights request, please include your registered account username and a clear description of your request. For identity verification purposes, we may ask you to confirm certain account details before processing access, rectification, or erasure requests.